Frequently Asked Questions - Messaging

90% of callers put on “silent hold” hang up after 40 seconds. Messaging on Hold reduces hang-ups by 50% and gives you the opportunity to speak to a listening audience of interested customers. With a carefully crafted mix of music and messages you can engage your callers while supporting your marketing initiatives. Professional scriptwriters, sound technicians, voice talents and production engineers work to ensure that the voice of your business is distinct and consistent.

What is the difference between having embedded music and having the music from an external source when it comes to messaging on-hold/in-store?

The difference between the 4, 8, 16 or 32 minute message repeater is the total length of time before the message repeats. For example, our 8-minute Mackenzie message repeater allows 4 to 6 messages with segments of music in between. Once the 8 minutes of recorded information is played, it will repeat from the beginning.